Genuine Lactation Policies and Privacy Notices

Terms and Conditions

This page states the Terms and Conditions under which you, the website visitor (hereinafter “you” or “visitor”), may use this site, the content of which is owned by or licensed to Genuine Lactation. By using this site, you agree to be bound by all of the Terms and Conditions set forth below. If you do not accept these Terms and Conditions, please do not use this site. Genuine Lactation may, at its sole discretion, revise these Terms and Conditions at any time; therefore, you should visit this page periodically to review the Terms and Conditions.

Genuine Lactation seeks to provide high quality lactation support both in person and via virtual service delivery.

Although Genuine Lactation strives for timeliness and accuracy in all of its materials, Genuine Lactation makes no representations, warranties, or assurances as to the availability, accuracy, currency, or completeness of this site or its contents. Genuine Lactation shall not be liable for any damages or injury resulting from your access to, inability to access, or use of this site, including, without limitation, any damages or injury arising from any links to other sites contained within or referred to in this site.

Privacy Genuine Lactation is committed to preserving your right to privacy. Genuine Lactation does not collect identifying information about you (such as your name, address, telephone number, or email address) unless you voluntarily submit that information to us through our Contact Us page, our newsletter subscription pages, or other means. Please do not provide any confidential information (including health information) to us via electronic communication. Any information you do submit will not be sold to any third parties. If we publish any information you provide to us on the website, we will only disclose personally identifiable information agreed upon by you. We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If you are concerned about the information You have provided to Genuine Lactation or would like to review, update, or delete that information, please contact us at jessica@genuinelactation.com. Genuine Lactation will make reasonable efforts to comply with your wishes.

** Contact Us and “Ask an Expert”** The Contact Us page is the primary means of communication with Genuine Lactation for a website visitor. Website visitors may use the Contact Us page to send questions or content suggestions to us. Any health information submitted through the Contact Us pages is not stored in a way that is personally identifiable. We may, unless you indicate otherwise, store, edit, and excerpt your email for use in Q&As, presentations, analyses, and other similar purposes. In these cases, we will delete any content that would specifically identify you as the writer of the email.

The information provided through the Website is for educational purposes only and should not be considered medical advice. It is not meant to replace the advice of the physician who cares for you or your child. All medical advice and information should be considered to be incomplete without a physical exam, which is not possible without a visit to your doctor.

** Medical Disclaimer** The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. Genuine Lactation makes no representation and assumes no responsibility for the accuracy of information contained on or available through this website, and such information is subject to change without notice. All information provided on the website is general information provided for educational purposes. You are encouraged to confirm any information obtained from or through this website with other sources, and review all information regarding any medical condition or treatment with your child’s physician. Never disregard professional medical advice or delay medical treatment because of something you have read on this website.

** Newsletters** The only personally identifiable information that is actively collected by Genuine Lactation is email addresses of individuals who opt-in to our newsletter programs. These email addresses are only used for delivering our newsletters. Users may remove their email address from our list by using the unsubscribe link provided at the bottom of each newsletter.

** User Submissions** Genuine Lactation welcomes your comments on its site and content. However, you acknowledge that if you send us suggestions, ideas, notes, drawings, concepts, photographs, or other information (collectively, the “Information”), the Information shall be deemed, and shall remain, the property of Genuine Lactation. By submission of any Information to us, you assign to us and we shall exclusively own all now known or hereafter existing rights to such Information and shall be entitled to unrestricted use of the Information for any purpose whatsoever, commercial or otherwise, without compensation to you. This includes information submitted via social media platforms, including but not limited to, Facebook and Instagram. Any information or photographs depicting minor children are represented to Genuine Lactation as having been submitted by the legal guardian of the minor children and implies consent to utilize these images as described above.

As a user of this site, you are responsible for your own communications and are responsible for the consequences of their posting. Therefore, do not do any of the following: transmit to us material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; send material that reveals trade secrets, unless you own them or have the permission of the owner; send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; send sexually explicit images; send advertisements or solicitations of business; send chain letters or pyramid schemes; or impersonate another person.

Genuine Lactation reserves the right to expel users and prevent their further access to this site for violating these terms or the law and reserves the right to remove any communications from this site. The violation of any of the terms and conditions set forth on this Terms and Conditions page shall result in the immediate revocation of your right to use the content and obligates you to immediately destroy any copies of the content in your possession.

** Links** This site contains links to websites owned by third parties. These links are provided solely as a convenience to you and are not an endorsement by Genuine Lactation of the contents of those other sites. Genuine Lactation is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If you decide to visit any third-party sites using links from this site, you do so at your own risk.

Genuine Lactation does not recommend, endorse, or make any representation about the efficacy, appropriateness, or suitability of any specific tests, products, procedures, treatments, services, opinions, health care providers, or other information that may be contained on or available through this website. Genuine Lactation is not responsible nor liable for any advice, diagnosis, treatment, or any other information, services, or products that you obtain through this website.

** Disclaimer of Warranties** Genuine Lactation does not warrant that the site will operate error-free or that the site or its server are free of computer viruses or other harmful material. If your use of the site or the site’s material results in the need for servicing or replacing of equipment or data, Genuine Lactation shall not be responsible for those costs. This site and its material are provided on an “as is” basis without any warranties of any kind. Genuine Lactation, to the fullest extent permitted by law, disclaims all warranties, including the warranty of merchantability, non-infringement of third parties’ rights, and the warranty of fitness for a particular purpose.

** Disclaimer of Consequential Damages** In no event shall Genuine Lactation, its medical consultants, or any third parties mentioned in the site content be liable for any damages whatsoever (including, without limitation, incidental, consequential, or punitive damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use material on this website or sites linked to this website whether based on warranty, contract, tort, or any other legal theory, and whether Genuine Lactation is advised of the possibility of such damages.

** Use of Site Material** The contents of this site, including, without limitation, text, graphics, images, and other content (the “Content”) are owned by or licensed to Genuine Lactation and are protected by copyright under both United States and foreign laws. Unauthorized use of the Content violates copyright, trademark, and other laws. You agree to retain all copyright and other proprietary notices contained in the original Content on any copy you make of such material. You may not sell or modify our Content or reproduce, display, distribute, or otherwise use the Content in any way for any public or commercial purpose. Use of the Content on any other website or in a networked environment is prohibited.

** Miscellaneous** This site originates from within the United States. Genuine Lactation does not claim that the Content on this site is appropriate or may be used outside of the United States. Access to the Content may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

These Terms and Conditions are governed by the substantive laws of the State of Connecticut, without respect to its conflict of laws principles. You agree to submit to the jurisdiction of the courts situated in the State of Connecticut with respect to any dispute, disagreement, or cause of action related to or involving this site. If any provision is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided elsewhere in this site, these Terms and Conditions constitute the entire agreement between you and Genuine Lactation with respect to your use of this site.

Notice of Privacy Practices (HIPAA)

Notice of Privacy Practices: Effective January 11, 2020 Privacy Officer for Genuine Lactation is Jessica Anderson, all concerns and requests can be directed to jessica@genuinelactation.com

Your Rights

You have the right to: • Get a copy of your paper or electronic medical record • Correct your paper or electronic medical record • Request confidential communication • Ask us to limit the information we share • Get a list of those with whom we’ve shared your information • Get a copy of this privacy notice • Choose someone to act for you • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we: • Tell family and friends about your condition • Provide disaster relief • Include you in a hospital directory • Provide mental health care • Market our services and sell your information • Raise funds

Our Uses and Disclosures

We may use and share your information as we: • Treat you • Run our organization • Bill for your services • Help with public health and safety issues • Do research • Comply with the law • Respond to organ and tissue donation requests • Work with a medical examiner or funeral director • Address workers’ compensation, law enforcement, and other government requests • Respond to lawsuits and legal actions

Your Rights When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
We may say “no” to your request, but we’ll tell you why in writing within 60 days. Request confidential communications
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice: You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. *We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by contacting us using the information on page 1.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting
- We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions. In these cases, you have both the right and choice to tell us to:

Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation
Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

Marketing purposes
Sale of your information
Most sharing of psychotherapy notes

In the case of fundraising:

We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures How do we typically use or share your health information? We typically use or share your health information in the following ways.

Treat you
We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.
Bill for your services: We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone’s health or safety
Do research
We can use or share your information for health research.
Comply with the law: We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests:We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

For workers’ compensation claims
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law
For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

Any issues or requests should be directed to jessica@genuinelactation.com

Communication Options and Limitations

Email: Communication via HIPAA compliant email is available utilizing the email address jessica@genuinelactation.com. Email does not take the place of secure messaging, and you will have to indicate on your intake and consent forms that you wish to communicate with me via this method for discussion of your breastfeeding support.

Text/Voice Calls: Communication via HIPAA compliant text messaging is available utilizing the phone number (860) 325-2447. Text and voice calls cannot be utilized to take the place of secure messaging for discussion of your breastfeeding support needs, and you will have to indicate on your intake and consent forms that you wish to communicate with me via this method.

Video Care: Video care will be available as necessary through secure HIPAA compliant methods such as video care embedded in your Electronic Health Record accessed through your parent portal, or google meets.

Secure Messaging: Secure Messaging is available through your parent portal as required by HIPAA laws.

Social Media: Communications through social media, including facebook messenger, are not secure. Genuine Lactation cannot utilize this method of communication for client care UNLESS the client signs the consent form acknowledging there is no way for Genuine Lactation to maintain the security of information with social media, and accepts these risks, agreeing to hold Genuine Lactation not liable.

Payment Policy

Services rendered by Genuine Lactation are subject to HIPAA regulations, which requires secure payment methods by vendors willing to sign a Business Associate Agreement (BAA) in regards to management of your Personal Health Information (PHI).

Genuine Lactation processes secure payments that are HIPAA compliant via Squareup.com.
Genuine Lactation accepts payments through PayPal for those clients who opt to waive the requirement for HIPAA compliant payment. This is at the risk of the client.

Genuine Lactation requires payment in full when services are booked. Any alternate payment arrangements must be approved before services are booked and the invoice for payment is sent.

If you book a telephone and video consult and are a no-show you will be charged the full amount of the visit. Opportunity for rescheduling is not guaranteed, although every effort to accommodate clients who are actively communicating with me will be made.

Refund policy varies by service. Flange Sizing Only Services are not eligible for refunds. For services eligible for refunds: 75% refund for services cancelled more than 72 hours in advance. Rescheduled services are not eligible for refunds. Refunds must be requested directly in the Practice Better client portal.

Endorsement of the WHO Code

The International Code of Marketing of Breast Milk Substitutes (WHO Code) is found here: https://www.who.int/publications/i/item/9241541601 As a lactation provider and educator Genuine Lactation upholds the principles of this policy to promote the protection of breastfeeding. Genuine Lactation provides education as a health care provider on the use of breast milk substitutes or artificial teats. Genuine Lactation does not market or sell these products. Breastpumps are not covered by the WHO Code.

Disclosures and Conflicts of Interest

Genuiune Lactation takes conflicts of interest seriously. Every measure to prevent influence on advice given and care provided is taken.

All opinions on Genuine Lactation's website or social media platforms is strictly the opinion of Genuine Lactation. No paid promotions of any lactation related products are accepted on Genuine Lactation's various platforms.

Genuine Lactation does accept products for review from companies- no contract requiring favorable reviews is accepted. All reviews are done equally regardless of the source of the product and are based strictly on the technical expertise of Genuine Lactation.

The only type of paid collaborations accepted by Genuine Lactation are those seeking Genuine Lactation's expertise in the field of lactation. Product reviews do not meet this standard. Education on the use of a product and technical specifications do meet this criteria. All paid collaborations are disclosed to allow viewers of said material to factor this into their perception of the materials and opinions provided.

Genuine Lactation does provide services to breast pump and lactation product companies in relation to the design and testing of products in relation to Genuine Lactation's unique expertise in this area. Genuine Lactation does not market, sell, or endorse these products over others.

Genuine Lactation does have affiliate deals with pump companies and lactation product companies that offer coupons and may offer affiliate payouts to Genuine Lactation. These deals do not factor into recommendations made to individual clients- recommendations are made based on your expressed desires and the known technical specifications of potential products to meet your needs.

Genuine Lactation provides lactation support or consultation services for pump companies at times as an independent contractor- none of which require promotion of products or alter standards of care. No company or commercial interest has a stake in the services provided by Genuine Lactation. No commerical support for the activities of Genuine Lactation is provided. All activies are self-funded by Genuine Lactation.